refund policy

Last Updated: January 2026

1. No-Refund Policy

ALL SALES ARE FINAL.
Due to the nature of wellness, fitness, and medical optimization services, [Butler Wellness Group and Prescription Fitness Ltd, known herein as PF and BWG] maintains a strict no-refund policy except where explicitly required by applicable Ohio law.

By completing any purchase, the client acknowledges and agrees that:

  • Fees are earned upon purchase and/or scheduling
  • Professional time and administrative resources are reserved immediately
  • Refunds will not be issued for services, packages, memberships, or medical optimization programs

 

2. Services (Training, Coaching, Wellness Programs)

All services are non-refundable once purchased, including but not limited to:

  • Personal training
  • Coaching
  • Consultations
  • Assessments
  • Program design
  • Wellness optimization services

Failure to use purchased services does not create eligibility for refund.

3. Packages

3.1 No Refunds on Packages
All package purchases are final and non-refundable, whether used in full, in part, or not at all.

3.2 Expiration
Packages expire 1 year from the date of purchase unless otherwise stated in writing.

  • Expired sessions are forfeited.
  • No extensions are guaranteed.
  • No refunds will be issued for unused or expired sessions.

3.3 Non-Transferability
Packages are:

  • Non-transferable
  • Non-shareable
  • Not redeemable for cash

unless expressly approved in writing by [BWG and PF].

4. Memberships & Recurring Billing

4.1 Binding Billing Authorization
By enrolling in a membership, client authorizes recurring charges until properly canceled under this policy.

4.2 Cancellation Requirements
Written cancellation notice is required at least 21 days prior to the next billing date.

  • Late requests apply to the following billing cycle.
  • Charges already processed are non-refundable.

4.3 Early Termination
If a membership includes a minimum term commitment:

  • The client remains responsible for the full term.
  • Early termination fees may apply.
  • No prorated refunds will be issued.

5. Membership Freeze Policy

Membership freezes are a courtesy, not a right, and require written approval.
Conditions:

  • Minimum freeze: [1 Month]
  • Maximum freeze: [3 Months per calendar year]
  • Requests must be submitted before the next billing date
  • Benefits do not accrue during freeze

[BWG & PF] reserves sole discretion to approve, deny, or limit freezes.

6. Medical Optimization, HRT, and Peptide Services

6.1 Strict No Refund Rule
ALL medical and wellness optimization services are strictly non-refundable once any of the following occurs:

  • Lab work ordered
  • Medical chart opened
  • Provider review initiated
  • Prescription written
  • Peptides or medications ordered or dispensed
  • HRT protocol initiated

This applies regardless of:

  • Client eligibility
  • Medical outcome
  • Client decision to discontinue
  • Perceived results

6.2 Peptides & Prescription Products

Due to regulatory and safety requirements:

  • Peptides
  • Hormone therapies
  • Prescription products
  • Compounded medications
  • Dispensed supplements

are non-returnable and non-refundable under any circumstances once processed or shipped, except where required by law.

6.3 Independent Medical Provider Disclaimer

Medical services are provided by licensed medical professionals exercising independent clinical judgment.
Client acknowledges:

  • Outcomes cannot be guaranteed
  • Treatment eligibility is determined solely by the medical provider
  • Fees cover professional review, clinical oversight, and administrative processing
  • Refunds will not be issued based on medical eligibility decisions

 

7. Results Not Guaranteed

Client understands and agrees:

[BWG & PF] makes no guarantees or warranties regarding:

  • Weight loss
  • Muscle gain
  • Performance improvements
  • Hormone levels
  • Symptom improvement
  • Any medical or wellness outcome

Individual results vary significantly based on compliance, physiology, lifestyle, and medical history.

8. Chargeback & Payment Dispute Protection

By purchasing, client agrees to the following legally binding terms:

  1. Client will first contact [BWG and PF] to attempt good-faith resolution before initiating any chargeback.
  2. Client acknowledges this strict no-refund policy was disclosed prior to purchase.
  3. Filing a chargeback for a valid charge may constitute breach of contract.

If a chargeback is initiated, [BWG & PF] reserves the right to:

  1. Immediately suspend services
  2. Permanently terminate membership
  3. Submit this agreement and usage records to the payment processor
  4. Recover administrative, collection, and legal costs to the fullest extent permitted by Ohio law

9. Company Discretion

While this is a strict no-refund policy, [BWG & PF] may, in rare cases and at its sole discretion, offer:

  • Account credit
  • Service transfer
  • Partial accommodation

Nothing in this section creates an obligation to issue refunds.

10. Ohio Compliance Notice

This policy is:

  • Clearly posted prior to purchase
  • Included in client agreements
  • Available upon request

in accordance with applicable Ohio consumer protection expectations.

11. Client Acknowledgment

By purchasing any service, package, membership, peptide program, HRT program, or medical optimization service from [BWG and PF], the client acknowledges they have:

  • Read this policy
  • Understood this policy
  • Agreed to be legally bound by this policy
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